Service Agreement, Terms & Conditions

Dropless provides professional residential and commercial exterior cleaning services, including but not limited to:

• Window Cleaning
• Pressure Washing
• Soft Washing
• Gutter (Eavestrough) Cleaning
• Solar Panel Cleaning
• Exterior Building Cleaning
• Screen Cleaning
• Track & Sill Cleaning (when included)
• Other services agreed upon before work begins

Only the services listed in your estimate or invoice are included.

Dropless maintains $2,000,000 CAD Commercial General Liability Insurance for eligible property damage and third-party liability arising directly from our operations.

Insurance coverage is subject to the terms, conditions, exclusions, limitations, deductibles, and approval requirements of our insurance provider. Coverage is not automatic and does not guarantee payment for every claim.

Before our arrival, the Client agrees to:

• Remove all fragile, valuable, or breakable items from the work area.
• Remove flower pots, decorations, hanging baskets, wind chimes, garden ornaments, furniture, toys, and other movable objects where possible.
• Remove or secure electronics located near windows or work areas.
• Close and lock pets inside the home or secure them away from the work area.
• Ensure children remain away from equipment and work zones.
• Inform Dropless of any damaged windows, loose glass, cracked panes, defective seals, loose trim, unstable ladders, or unsafe areas before work begins.
• Provide safe and unobstructed access to all service areas.

Dropless is not responsible for damage to items that were not removed from the service area or that could not reasonably be protected.

For interior window cleaning, Dropless strongly prefers that an adult (18 years or older) be present at the property during the service.

The Client is responsible for: providing safe access throughout the home; removing valuables and fragile decorations from windows, ledges, shelves, tables, and nearby furniture; securing pets; and ensuring work areas are free of hazards.

Dropless reserves the right to decline interior service if conditions are unsafe or inaccessible.

The Client agrees to provide access to an exterior water faucet.

Dropless uses the customer's water supply to operate professional cleaning equipment, including purified/filtered water systems.

Water consumption is generally minimal and is included as part of the service.

If no water source is available, additional charges may apply if alternative arrangements are possible.

Some equipment may require access to a standard electrical outlet.

The Client agrees to provide safe access when required.

Exterior services depend on weather conditions. Dropless may postpone or reschedule services due to lightning, high winds, severe storms, unsafe temperatures, or other hazardous conditions.

Rain alone does not always require cancellation.

Dropless is not responsible for damage resulting from pre-existing conditions including but not limited to:

• Cracked or weakened glass
• Failed window seals
• Oxidized window frames
• Loose or deteriorated caulking
• Rotten wood
• Loose siding
• Loose gutters
• Aging paint
• Existing leaks
• Improper installation
• Structural defects

Cleaning may reveal hidden defects that existed before service.

Pressure washing and soft washing cannot repair existing damage. Cleaning may expose loose paint, cracked mortar, rotten wood, loose siding, existing concrete damage, previous repairs, or weathered surfaces.

Dropless is not responsible for damage caused by pre-existing deterioration.

Some glass contains manufacturing defects known as fabricating debris. These defects may scratch glass during normal cleaning.

Dropless follows industry-standard cleaning methods and is not responsible for scratches caused by existing glass defects.

Standard window cleaning removes dirt and debris. It does not guarantee removal of hard water stains, mineral deposits, paint overspray, concrete splatter, silicone residue, construction debris, or permanent staining.

These may require separate restoration services at additional cost.

Dropless reserves the right to refuse or discontinue work where conditions are considered unsafe, including but not limited to: aggressive animals, unsafe roofs, electrical hazards, structural instability, severe weather, or unsafe ladder placement.

Customer safety and employee safety remain our highest priority.

If you are not satisfied with the completed work, please notify Dropless within 48 hours. We will return to inspect the concern and, where appropriate, correct any service-related issues at no additional charge.

This guarantee does not apply to new dirt, weather conditions after service, or issues outside the original scope of work.

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include: Credit Card, Debit, E-Transfer, Cash, Online Payment.

Late payments may be subject to administrative fees where permitted by law.

Quotes are based on visible conditions. Additional charges may apply if property conditions differ significantly, additional work is requested, access is more difficult than expected, or heavy staining requires restoration.

Any additional charges will be discussed before work proceeds whenever practical.

Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee.

Repeated no-shows may require a deposit before future bookings.

To the maximum extent permitted by applicable law, Dropless shall not be liable for pre-existing property damage; normal wear and tear; hidden structural defects; damage resulting from customer negligence; damage caused by weather after completion; or consequential, indirect, incidental, or special damages, including loss of use or loss of income.

Any liability established by law shall not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law or covered by our applicable insurance.

Dropless may photograph work areas before and after service for quality control, documentation, insurance purposes, and marketing.

No personal or identifying information will be shared without permission. Clients may request that photographs not be used for marketing purposes.

Customer information is kept confidential and is used only for scheduling, billing, communication, and providing requested services.

Dropless does not sell customer information to third parties.

These Terms and Conditions, together with the accepted estimate or invoice, constitute the entire agreement between Dropless and the Client.

If any provision is found unenforceable, the remaining provisions shall continue in full force and effect.